<!-- Summary text for connecting to customer support [CHAR LIMIT=NONE]-->
<string name="support_escalation_summary">Call or email us and we\'ll get your issue solved right away. No muss, no fuss.</string>
+ <!-- Title text that indicates there is not internet connection. [CHAR LIMIT=80]-->
+ <string name="support_offline_title">You\'re offline</string>
+
+ <!-- Summary text telling user to connect to Internet in order to request customer support. [CHAR LIMIT=NONE]-->
+ <string name="support_offline_summary">To reach support, first connect to Wi-Fi or data.</string>
+
<!-- Title text for showing a list of help options [CHAR LIMIT=80]-->
<string name="support_more_help_title">More help</string>
<!-- Button label for contacting customer support by phone [CHAR LIMIT=20]-->
<string name="support_escalation_by_phone">Phone</string>
+ <!-- Button label for contacting customer support by phone [CHAR LIMIT=20]-->
+ <string name="support_escalation_by_phone_offline">Phone</string>
+
<!-- Button label for contacting customer support by email [CHAR LIMIT=20]-->
<string name="support_escalation_by_email">Email</string>
import android.accounts.AccountManager;
import android.accounts.OnAccountsUpdateListener;
import android.app.Activity;
+import android.content.Context;
+import android.net.ConnectivityManager;
+import android.net.Network;
+import android.net.NetworkCapabilities;
+import android.net.NetworkInfo;
+import android.net.NetworkRequest;
import android.os.Bundle;
+import android.os.Handler;
+import android.os.Looper;
import android.support.v7.widget.LinearLayoutManager;
import android.support.v7.widget.RecyclerView;
import android.view.LayoutInflater;
public final class SupportFragment extends InstrumentedFragment implements View.OnClickListener,
OnAccountsUpdateListener {
+ private final Handler mHandler = new Handler(Looper.getMainLooper());
+ private final ConnectivityManager.NetworkCallback mNetworkCallback =
+ new ConnectivityManager.NetworkCallback() {
+
+ @Override
+ public void onCapabilitiesChanged(Network network,
+ NetworkCapabilities capabilities) {
+ postConnectivityChanged();
+ }
+
+ @Override
+ public void onAvailable(Network network) {
+ postConnectivityChanged();
+ }
+
+ @Override
+ public void onLost(Network network) {
+ postConnectivityChanged();
+ }
+ };
+
private Activity mActivity;
private View mContent;
private RecyclerView mRecyclerView;
private SupportItemAdapter mSupportItemAdapter;
private AccountManager mAccountManager;
private SupportFeatureProvider mSupportFeatureProvider;
+ private ConnectivityManager mConnectivityManager;
@Override
protected int getMetricsCategory() {
FeatureFactory.getFactory(mActivity).getSupportFeatureProvider(mActivity);
mSupportItemAdapter = new SupportItemAdapter(mActivity, mSupportFeatureProvider,
this /* itemClickListener */);
+ mConnectivityManager =
+ (ConnectivityManager) mActivity.getSystemService(Context.CONNECTIVITY_SERVICE);
}
@Override
// Monitor account change.
mAccountManager.addOnAccountsUpdatedListener(
this /* listener */, null /* handler */, true /* updateImmediately */);
+ // Monitor connectivity
+ mConnectivityManager.registerNetworkCallback(
+ new NetworkRequest.Builder()
+ .addCapability(NetworkCapabilities.NET_CAPABILITY_INTERNET)
+ .build(),
+ mNetworkCallback);
}
@Override
super.onPause();
// Stop monitor account change.
mAccountManager.removeOnAccountsUpdatedListener(this /* listener */);
+ // Stop monitor connectivity.
+ mConnectivityManager.unregisterNetworkCallback(mNetworkCallback);
}
@Override
(SupportItemAdapter.ViewHolder) mRecyclerView.getChildViewHolder(v);
mSupportItemAdapter.onItemClicked(vh.getAdapterPosition());
}
+
+ private void postConnectivityChanged() {
+ mHandler.post(new Runnable() {
+ @Override
+ public void run() {
+ if (mSupportItemAdapter != null) {
+ mSupportItemAdapter.setHasInternet(hasInternet());
+ }
+ }
+ });
+ }
+
+ private boolean hasInternet() {
+ final NetworkInfo activeNetwork = mConnectivityManager.getActiveNetworkInfo();
+ return activeNetwork != null && activeNetwork.isConnectedOrConnecting();
+ }
}
import android.app.Activity;
import android.content.Intent;
import android.support.v7.widget.RecyclerView;
+import android.util.Log;
import android.view.LayoutInflater;
import android.view.View;
import android.view.ViewGroup;
*/
public final class SupportItemAdapter extends RecyclerView.Adapter<SupportItemAdapter.ViewHolder> {
+ private static final String TAG = "SupportItemAdapter";
+
private static final int TYPE_TITLE = R.layout.support_item_title;
private static final int TYPE_SUBTITLE = R.layout.support_item_subtitle;
private static final int TYPE_ESCALATION_CARD = R.layout.support_escalation_card;
private final View.OnClickListener mItemClickListener;
private final List<SupportData> mSupportData;
+ private boolean mHasInternet;
+
public SupportItemAdapter(Activity activity, SupportFeatureProvider supportFeatureProvider,
View.OnClickListener itemClickListener) {
mActivity = activity;
mSupportFeatureProvider = supportFeatureProvider;
mItemClickListener = itemClickListener;
mSupportData = new ArrayList<>();
+ // Optimistically assume we have Internet access. It will be updated later to correct value.
+ mHasInternet = true;
setHasStableIds(true);
refreshData();
}
}
}
+ public void setHasInternet(boolean hasInternet) {
+ if (mHasInternet != hasInternet) {
+ mHasInternet = hasInternet;
+ refreshData();
+ }
+ }
+
/**
* Create data for the adapter. If there is already data in the adapter, they will be
* destroyed and recreated.
public void refreshData() {
mSupportData.clear();
final Account[] accounts = mSupportFeatureProvider.getSupportEligibleAccounts(mActivity);
- if (accounts.length > 0) {
+ if (accounts.length == 0) {
+ Log.d(TAG, "Account unavailable. Skipping");
+ } else {
addEscalationCards(accounts[0]);
}
addMoreHelpItems();
}
private void addEscalationCards(Account account) {
- mSupportData.add(new SupportData(TYPE_TITLE, 0 /* icon */,
- R.string.support_escalation_title, R.string.support_escalation_summary,
- null /* intent */));
+ if (mHasInternet) {
+ mSupportData.add(new SupportData(TYPE_TITLE, 0 /* icon */,
+ R.string.support_escalation_title, R.string.support_escalation_summary,
+ null /* intent */));
+ } else {
+ mSupportData.add(new SupportData(TYPE_TITLE, 0 /* icon */,
+ R.string.support_offline_title, R.string.support_offline_summary,
+ null /* intent */));
+ }
if (mSupportFeatureProvider.isSupportTypeEnabled(mActivity, PHONE)) {
mSupportData.add(new SupportData(TYPE_ESCALATION_CARD, R.drawable.ic_call_24dp,
R.string.support_escalation_by_phone, 0 /* summary */,